Privacy Policy

1. Information We Collect

Personal Information You Provide:

• Name, email address, phone number, and billing/shipping address when you create an account or place an order
• Payment information (processed securely by our payment processors; we never store full card numbers)
• Username and password for your account
• Communications you send to us (support tickets, emails, chat messages)
• Product reviews and ratings you submit

Information Collected Automatically:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent on pages, links clicked, and referring URLs
• Cookies and similar tracking technologies (see our Cookie Policy)
• Purchase history and browsing behavior on our site

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including sending order confirmations and shipping updates
• Create and manage your customer account
• Send marketing communications (only with your consent; you can opt out anytime)
• Improve our website, products, and services through analytics
• Prevent fraud, protect security, and enforce our terms
• Comply with legal obligations and resolve disputes
• Personalize your shopping experience and show relevant product recommendations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Payment processors (Stripe, PayPal), shipping carriers (USPS, UPS, FedEx), email service providers, and analytics platforms — only as needed to provide services
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)
• With Your Consent: Any other sharing requires your explicit permission

4. Cookies and Tracking

We use cookies to enhance your experience. Essential cookies are always active. You can control marketing and analytics cookies via our Cookie Preference Center. Types of cookies we use:

• Essential Cookies: Required for the website to function (cart, login session)
• Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
• Marketing Cookies: Used to show relevant ads (Google Ads, Facebook Pixel)
• Preference Cookies: Remember your settings and preferences

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, PCI-DSS compliant payment processing, secure server infrastructure, regular security audits, and access controls. While we work hard to protect your data, no transmission over the internet is 100% secure.

6. Your Rights (California Residents — CCPA)

Under the California Consumer Privacy Act, you have the right to:

• Know what personal information we collect and how it's used
• Request deletion of your personal information
• Opt out of the sale of your personal information (we do not sell data)
• Non-discrimination for exercising your privacy rights
• Access your personal information by contacting sales@usaretailrealm.com

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we discover we have collected information from a child under 13, we will promptly delete it. Parents who believe their child has provided us information should contact us immediately.

8. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data at any time.

9. Contact Us About Privacy

For privacy questions or to exercise your rights:

• Email: sales@usaretailrealm.com
• Mail: USA Retail Realm LLC, 427 V Street Apt D Sacramento CA 95818
• Phone: +13462966384